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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / id / templates / email

#Email template: assigned.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
---
notes: |
  Dikirim ke anggota staf ketika tiket ditugaskan kepada mereka. Tiket dapat ditugaskan secara otomatis oleh sistem atau secara manual oleh anggota staf lainnya. Gunakan %{assigner} untuk membedakan siapa yang membuat penugasan.
subject: |
  Tiket Ditugaskan ke Anda
body: |
  <h3><strong>Halo %{assignee.name.first},</strong></h3>
  Tiket <a href="%{ticket.staff_link}">#%{ticket.number}</a> telah 
  ditugaskan ke Anda oleh %{assigner.name.short}
  <br>
  <br>
  <table>
  <tbody>
  <tr>
      <td>
           <strong>Dari</strong>:
      </td>
      <td>
           %{ticket.name} &lt;%{ticket.email}&gt;
      </td>
  </tr>
  <tr>
      <td>
           <strong>Subjek</strong>:
      </td>
      <td>
           %{ticket.subject}
      </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{comments}
  <br>
  <br>
  <hr>
  <div>Untuk melihat/merespon tiket tersebut, silahkan <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >login</span></a> ke sistem dukungan tiket</div>
  <em style="font-size: small; ">Salam dari Petugas Dukungan Sistem</em>
  <br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Powered by osTicket" width="126" height="19" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]