PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
mk
- #Default help topics installed for the system #Fields: #id - (int:optional) id number in the database #topic - (string) descriptive name of the help topic #flags - (bitmask: Active | Disabled | Archived) #ispublic - (bool:0|1) true or false if end users should be able to see the #help topic. In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: Општи прашања notes: | Прашања во врска со производите или услугите - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Повратен одговор notes: | Тикети во врска со продажба и финансии - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Пријави проблем notes: | Проблеми поврзани со продукт, сервис или опрема - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Проблем со пристап notes: | Пријавување на немање на можност за пристап до физичка или виртуелна опрема
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..
[-] queue_sort.yaml
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[-] email_template_group.yaml
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[-] form.yaml
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[+]
js
[-] sla.yaml
[edit]
[-] event.yaml
[edit]
[-] file.yaml
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[-] organization.yaml
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[-] priority.yaml
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[-] department.yaml
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[-] MANIFEST.php
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LC_MESSAGES
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help
[-] schedule.yaml
[edit]
[-] ticket_status.yaml
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[-] config.yaml
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[-] filter.yaml
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[-] sequence.yaml
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[-] list.yaml
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[-] role.yaml
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[-] queue_column.yaml
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[-] team.yaml
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templates
[-] group.yaml
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[-] queue.yaml
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[-] help_topic.yaml
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[-] .htaccess.disabled
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