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- #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Offen parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Offen"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Zuletzt aktualisiert - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 8 bits: 1 sort: 6 width: 160 heading: Zugewiesen an sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Offen parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Zuletzt aktualisiert - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 8 bits: 1 sort: 6 width: 160 heading: Zugewiesen an - id: 3 title: Beantwortet parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Zuletzt aktualisiert - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 8 bits: 1 sort: 6 width: 160 heading: Zugewiesen an - id: 4 title: Überfällig parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 9 bits: 1 sort: 9 width: 150 heading: Fälligkeitsdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 8 bits: 1 sort: 6 width: 160 heading: Zugewiesen an - id: 5 title: Meine Tickets parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Ich","T":"Eine meiner Teams"}],["status__state","includes",{"open":"Offen"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Letzte Aktualisierung - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 11 bits: 1 sort: 6 width: 160 heading: Abteilung sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Mir zugewiesen parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Ich"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Letzte Aktualisierung - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 11 bits: 1 sort: 6 width: 160 heading: Abteilung sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Einem Team zugewiesen parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Ich"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Letzte Aktualisierung - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priorität - column_id: 14 bits: 1 sort: 6 width: 160 heading: Team sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Geschlossen flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Geschlossen"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Heute flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Gestern flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: Diese Woche flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: Dieser Monat flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: Dieses Quartal flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: Dieses Jahr flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Geschlossen am - column_id: 3 bits: 1 sort: 3 width: 300 heading: Betreff - column_id: 4 bits: 1 sort: 4 width: 185 heading: Von - column_id: 8 bits: 1 sort: 6 width: 160 heading: Geschlossen durch sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7
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..
[-] queue_sort.yaml
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[-] email_template_group.yaml
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[-] form.yaml
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js
[-] sla.yaml
[edit]
[-] event.yaml
[edit]
[-] file.yaml
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[-] organization.yaml
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[-] priority.yaml
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[-] department.yaml
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[-] MANIFEST.php
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LC_MESSAGES
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help
[-] schedule.yaml
[edit]
[-] ticket_status.yaml
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[-] config.yaml
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[-] filter.yaml
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[-] sequence.yaml
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[-] list.yaml
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[-] role.yaml
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[-] queue_column.yaml
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[-] team.yaml
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templates
[-] group.yaml
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[-] queue.yaml
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[-] help_topic.yaml
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[-] .htaccess.disabled
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