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- #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Buka parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Terakhir Dikemaskini - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 24 bits: 1 sort: 6 width: 160 heading: Diberikan kepada sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Buka parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Terakhir Dikemaskini - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 24 bits: 1 sort: 6 width: 160 heading: Diberikan kepada - id: 3 title: Dijawab parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Terakhir Dikemaskini - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 24 bits: 1 sort: 6 width: 160 heading: Diberikan kepada - id: 4 title: Tertunggak parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 9 bits: 1 sort: 9 width: 150 heading: Tarikh Akhir - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 24 bits: 1 sort: 6 width: 160 heading: Diberikan kepada - id: 5 title: Tiket saya parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 11 bits: 1 sort: 6 width: 160 heading: Jabatan sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 11 bits: 1 sort: 6 width: 160 heading: Jabatan sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 5 bits: 1 sort: 5 width: 85 heading: Keutamaan - column_id: 14 bits: 1 sort: 6 width: 160 heading: Pasukan sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 24 parent_id: 0 title: Ditutup flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 24 title: Today flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 24 title: Yesterday flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 24 title: This Week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 24 title: This Month flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 24 title: This Quarter flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 24 title: This Year flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Tiket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Tarikh ditutup - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subjek - column_id: 4 bits: 1 sort: 4 width: 185 heading: Daripada - column_id: 24 bits: 1 sort: 6 width: 160 heading: Ditutup oleh sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7
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..
[-] queue_sort.yaml
[edit]
[-] email_template_group.yaml
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[-] form.yaml
[edit]
[+]
js
[-] sla.yaml
[edit]
[-] event.yaml
[edit]
[-] file.yaml
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[-] organization.yaml
[edit]
[-] priority.yaml
[edit]
[-] department.yaml
[edit]
[-] MANIFEST.php
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LC_MESSAGES
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help
[-] schedule.yaml
[edit]
[-] ticket_status.yaml
[edit]
[-] config.yaml
[edit]
[-] filter.yaml
[edit]
[-] sequence.yaml
[edit]
[-] list.yaml
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[-] role.yaml
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[-] queue_column.yaml
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[-] team.yaml
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templates
[-] group.yaml
[edit]
[-] queue.yaml
[edit]
[-] help_topic.yaml
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[-] .htaccess.disabled
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