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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / en_US / help / tips

#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
status:
 title: Status
 content: >
 If disabled or archived, this Department will not be available.
type:
 title: Type
 content: >
 Select Private if you wish to mask assignments to this Department in the Client Portal. Additionally, when labelled as Private, the Department Signature will not be displayed in email replies. At least one department must be Public
email:
 title: Email
 content: >
 Email Address used when responses are sent to Users when Agents post Responses to Tickets.
template:
 title: Template Set
 content: >
 Email Template Set used for Auto-Responses and Alerts &amp; Notices for tickets routed to this Department.
 links:
 - 
 title: Manage Templates
 href: /scp/templates.php
sla:
 title: SLA
 content: >
 Service Level Agreement (SLA) for tickets routed to this Department.
 links:
 - 
 title: Manage SLA Plans
 href: /scp/slas.php
schedule:
 title: Schedule
 content: >
 Schedule used by SLA when rendering tickets, routed to this Department, Overdue. This setting takes precedence over System and SLA schedule settings.
 links:
 - 
 title: Manage Schedules
 href: /scp/schedules.php
manager:
 title: Department Manager
 content: >
 Select a Manager for this department. Managers can be configured to receive special alerts and also have the right to unassign tickets.
 links:
 - 
 title: Manage Alerts &amp; Notices
 href: /scp/settings.php?t=alerts
group_membership:
 title: Alerts &amp; Notices Recipients
 content: >
 Select the recipients of configured Alerts &amp; Notices.
 links:
 - 
 title: Configure Alerts &amp; Notices
 href: "/scp/settings.php?t=tickets#alerts"
sandboxing:
 title: Ticket Assignment Restrictions
 content: >
 Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access.
disable_auto_claim:
 title: Disable Auto Claim
 content: >
 Check this to disable auto-claim on response/reply for this department. Agents can still manually claim unassigned tickets
disable_reopen_auto_assign:
 title: Disable Auto Assign on Reopen
 content: >
 Check this to disable auto-assignment of reopened tickets for this department. Otherwise, the Ticket will be auto assigned to the last responding Agent
auto_response_settings:
 title: Autoresponder Settings
 content: >
 This allows you to override the global Auto responder settings for this Department.
new_ticket:
 title: New Ticket Auto-Response
 content: >
 You may disable the Auto-Response sent to the User when a new ticket is created and routed to this Department.
new_message:
 title: New Message Auto Response
 content: >
 You may disable the Auto Response sent to the User to confirm a newly posted message for tickets in this Department.
auto_response_email:
 title: Auto Response Email
 content: >
 Select an email address from which Auto Responses are sent for this Department.
department_access:
 title: Group Access
 content: >
 Allow Agents of other Departments access to this Department's tickets.
department_signature:
 title: Department Signature
 content: >
 Signature is made available as a choice, for Public Departments, on Agent Responses.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]