ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ms / templates / email

#Email template: ticket.autoreply.yaml
#Sent to a user when an automatic canned response is posted to a ticket
#when it is created
---
notes: |
  Dihantar kepada pengguna apabila maklumbalas terkumpul automatik dipos ke tiket tersebut apabila tiket dicipta.

Pembolehubah yang tersedia untuk penggantian: %{ticket.*}, %{response}
subject: |
  Re: %{ticket.subject} [#%{ticket.number}]
body: |
  <h3><strong>Dear %{recipient.name.first},</strong></h3>
  A request for support has been created and assigned ticket <a
  href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following
  automatic reply
  <br>
  <br>
  Topic: <strong>%{ticket.topic.name}</strong>
  <br>
  Subject: <strong>%{ticket.subject}</strong>
  <br>
  <br>
  %{response}
  <br>
  <br>
  <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br>
  %{signature}</div>
  <hr>
  <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope
  this response has sufficiently answered your questions.  If you wish to
  provide additional comments or information, please reply to this email
  or <a href="%{recipient.ticket_link}"><span
  style="color: rgb(84, 141, 212);" >login to your account</span></a> for
  a complete archive of your support requests.</em></div>

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]