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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / de / templates / email

#Email template: assigned.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
---
notes: |
  Wird an Agenten versendet, wenn diesen ein Ticket zugewiesen wird. Tickets können automatisch vom System zugewiesen werden oder manuell von anderen Agenten. Verwenden Sie %{assigner}, um zu kennzeichnen wer die Zuweisung vorgenommen hat.
subject: |
  Ticket wurde Ihnen zugewiesen
body: |
  <h3><strong>Hallo %{assignee.name},</strong></h3>
  das Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> wurde Ihnen zugewiesen von %{assigner.name.short}.
  <br>
  <br>
  <table>
  <tbody>
  <tr>
      <td>
           <strong>Von</strong>:
      </td>
      <td>
           %{ticket.name} &lt;%{ticket.email}&gt;
      </td>
  </tr>
  <tr>
      <td>
           <strong>Betreff</strong>:
      </td>
      <td>
           %{ticket.subject}
      </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{comments}
  <br>
  <br>
  <hr>
  <div>Um das Ticket zu betrachten/beantworten, bitte am Support-Ticket-System <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);">anmelden</span></a></div>
  <em style="font-size: small; ">Ihr freundliches Support-Ticket-System</em>
  <br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Powered by osTicket" width="126" height="19" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]