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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / ticketing-old / include / i18n / en_US / help / tips

#
# This is popup help messages for the Admin Panel -> Manage -> Help Topic
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
help_topic_information:
 title: Help Topic Information
 content: >
 Help Topics guide what
 information is gathered from Users and how tickets are routed or
 assigned.
topic:
 title: Topic Name
 content: >
 Unique Help Topic name.

htstatus:
 title: Status
 content: >
 If disabled or archived, this Help Topic
 will not be available.

status:
 title: Ticket Status
 content: >
 Select the Ticket Status assigned to new tickets related to this Help Topic.
 
 Ticket Filters can override new Ticket Status.

type:
 title: Type
 content: >
 If a Help Topic is labeled as
 Private, it will only be available for Agents to choose when an
 Agent opens a new Ticket under the Staff Panel.

parent_topic:
 title: Parent Topic
 content: >
 Select the Parent Topic to which this Help Topic will belong. The Parent
 Topic will appear first in the listing with this Help Topic listed behind the parent.

custom_form:
 title: Custom Form
 content: >
 Custom Forms will help you acquire more specific information from
 Users that are relevant to this Help
 Topic.
 links:
 - title: Manage Custom Forms
 href: /scp/forms.php

priority:
 title: Priority
 content: >
 Select the Priority assigned to new tickets related to this Help Topic.
 
 Ticket Filters can override new ticket Priority.

department:
 title: Department
 content: >
 Choose Department to which new tickets under this Help Topic will be routed.
 links:
 - title: Manage Departments
 href: /scp/departments.php
sla_plan:
 title: SLA Plan
 content: >
 Choose SLA plan associated with this Help Topic.
 
 This selection will override any selected Department's SLA plan
 links:
 - title: Manage SLA Plans
 href: /scp/slas.php

thank_you_page:
 title: Thank-You Page
 content: >
 Choose the Thank-You Page to which a User is directed after opening a
 Ticket under this Help Topic.
 links:
 - title: Manage Thank-You Pages
 href: /scp/pages.php

auto_assign_to:
 title: Auto-assign New Tickets
 content: >
 Optionally choose an Agent or Team to auto-assign tickets opened
 with this Help Topic
 
 Ticket Filters can override assignment.
 links:
 - title: Manage Staff and Teams
 href: /scp/staff.php

ticket_auto_response:
 title: Ticket Auto-response
 content: >
 If checked, the setting will disable new ticket auto-responses for
 this Help Topic.
 
 This overrides the autoresponder setting for the Department as well as global Autoresponder settings.
 links:
 - title: Autoresponder Settings
 href: /scp/settings.php?t=autoresp

custom_numbers:
    title: Custom Ticket Numbers
    content: >
        Choose "Custom" here to override the system default ticket numbering
        format for tickets created in this help topic.  See the help tips on
        the Settings / Tickets page for more details on the settings.

[+] ..
[-] dashboard.audit_logs.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] emails.email.yaml [edit]
[-] emails.template.yaml [edit]
[-] forms.yaml [edit]
[-] install.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] manage.filter.yaml [edit]
[-] manage.helptopic.yaml [edit]
[-] manage.pages.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] manage.sla.yaml [edit]
[-] org.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] settings.email.yaml [edit]
[-] settings.kb.yaml [edit]
[-] settings.pages.yaml [edit]
[-] settings.system.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] settings.users.yaml [edit]
[-] staff.agent.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.department.yaml [edit]
[-] staff.departments.yaml [edit]
[-] staff.groups.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] tickets.queue.yaml [edit]