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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / km / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tasks
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: Task Number Format
 content: >
 This setting is used to generate task numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. For example, for six-digit numbers, use <code>######</code>.
sequence_id:
 title: Task Number Sequence
 content: >
 Choose a sequence from which to derive new task numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish.
default_sla:
 title: Default SLA
 content: >
 Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue.
 links:
 - 
 title: Create more SLA Plans
 href: /scp/slas.php
default_priority:
 title: Default Priority
 content: >
 Choose a default priority for tasks not assigned a priority automatically.
task_attachment_settings:
 title: Task Thread Attachments
 content: >
 Configure settings for files attached to the description field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.).
page_title:
 title: Alerts and Notices
 content: >
 Alerts and Notices are automated email notifications sent to Agents when various task events are triggered.
task_alert:
 title: ព្រមានភារកិច្ចថ្មី
 content: >
 Alert sent out to Agents when a new task is created. This alert is not sent out if the task is auto-assigned. 
 links:
 - 
 title: Default New Task Alert Template
 href: /scp/templates.php?default_for=task.alert
activity_alert:
 title: ការជូនដំណឹងសកម្មថ្មី
 content: >
 Alert sent out to Agents when a new message is appended to an existing task.
 links:
 - 
 title: Default New Activity Alert Template
 href: /scp/templates.php?default_for=task.activity.alert
assignment_alert:
 title: ព្រមានកិច្ចការភារកិច្ច
 content: >
 Alert sent out to Agents on task assignment.
 links:
 - 
 title: Default Task Assignment Alert Template
 href: /scp/templates.php?default_for=task.assignment.alert
transfer_alert:
 title: ផ្ទេរភារកិច្ចសញ្ញាព្រមាន
 content: >
 Alert sent out to Agents on task transfer between Departments.
 links:
 - 
 title: Default Task Transfer Alert Template
 href: /scp/templates.php?default_for=task.transfer.alert
overdue_alert:
 title: ក្រុមការងារព្រមានហួសកាលកំណត់
 content: >
 Alert sent out to Agents when a task becomes overdue based on SLA or Due Date.
 links:
 - 
 title: Default Stale Task Alert Template
 href: /scp/templates.php?default_for=task.overdue.alert
 - 
 title: Manage SLAs
 href: /scp/slas.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]