PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
zh_TW
/
templates
/
email
#Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | 訊息事件若已過期、系統會自動傳送通知給工作人員。 逾期位未處裡的事件訊息發生基於建立訊息事件的到期日,服務合約中已有其規範。 subject: | 逾期事件警報 body: | <h3><strong>您好 %{recipient}</strong>,</h3> 訊息事件, <a href="%{ticket.staff_link}">#%{ticket.number}</a> 已經逾時已久. <br> <br> 我們盡最大的效率來保證服務的品質與實效的掌握. <br> <br> 簽名,<br> %{ticket.dept.manager.name} <hr> <div>請查閱您消息事件的回覆、請 <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登入</span></a>進入事件支援系統. 您接獲此通知由於您是本訊息事件分派部門的成員.</div> <em style="font-size: small">您友好的 <span style="font-size: smaller" >(although with limited patience)</span>顧客服務系統</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;">
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[-] ticket.autoresp.yaml
[edit]
[-] task.alert.yaml
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[-] task.transfer.alert.yaml
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[-] task.assignment.alert.yaml
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[-] task.activity.alert.yaml
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[-] ticket.reply.yaml
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[-] note.alert.yaml
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[-] message.alert.yaml
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[-] message.autoresp.yaml
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[-] ticket.overlimit.yaml
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[-] ticket.overdue.yaml
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[-] ticket.autoreply.yaml
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[-] ticket.alert.yaml
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[-] ticket.activity.notice.yaml
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[-] transfer.alert.yaml
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[-] task.activity.notice.yaml
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[-] task.overdue.alert.yaml
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[-] assigned.alert.yaml
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[-] ticket.notice.yaml
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