ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / mk / templates / email

#Email template: message.alert.yaml
#Sent to staff members when a new message is posted by a user to a ticket.
#This can occur if the users responds to an email from the system or visits
#the customer web portal and posts a new message there.
---
notes: |
  Порака се испраќа до операторите кога се прима нова порака од страна на корисникот во врска со некој тикет. Ова може да се случи ако корисник одговори на емаил кој му го испратил тикет системот или ако посетил портал за корисничка подрска и испрати нова порака таму.
subject: |
  Внимание нова порака
body: |
  <h3><strong>Hi %{recipient.name},</strong></h3>
  New message appended to ticket <a
  href="%{ticket.staff_link}">#%{ticket.number}</a>
  <br>
  <br>
  <table>
  <tbody>
  <tr>
      <td>
           <strong>From</strong>:
      </td>
      <td>
           %{poster.name} &lt;%{ticket.email}&gt;
      </td>
  </tr>
  <tr>
      <td>
           <strong>Department</strong>:
      </td>
      <td>
           %{ticket.dept.name}
      </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{message}
  <br>
  <br>
  <hr>
  <div>To view or respond to the ticket, please <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >login</span></a> to the support ticket system</div>
  <em style="color: rgb(127,127,127); font-size: small; ">Your friendly
  Customer Support System</em><br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Powered by osTicket" width="126" height="19" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]