ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / en_GB / templates / email

#Email template: note.alert.yaml
#Sent to staff members when a new internal note is appended to a ticket.
#Internal notes can only be added by staff members.
---
notes: |
  Alert sent out to Agents when internal activity such as an internal
  note or an agent reply is appended to a ticket.
subject: |
  New Internal Activity Alert
body: |
  <h3><strong>Hi %{recipient.name},</strong></h3>
  An agent has logged activity on ticket <a
  href="%{ticket.staff_link}">#%{ticket.number}</a>
  <br>
  <br>
  <table>
  <tbody>
  <tr>
      <td>
          <strong>From</strong>:
      </td>
      <td>
          %{note.poster}
      </td>
  </tr>
  <tr>
      <td>
          <strong>Title</strong>:
      </td>
      <td>
          %{note.title}
      </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{note.message}
  <br>
  <br>
  <hr>
  To view/respond to the ticket, please <a
  href="%{ticket.staff_link}">login</a> to the support ticket system
  <br>
  <br>
  <em style="font-size: small; ">Your friendly Customer Support
  System</em>
  <br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Powered by osTicket" width="126" height="19" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]