PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
en_GB
/
templates
/
email
#Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Sent to users when a staff member makes a reply to their ticket. Replies are only generated by staff members. subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br /> <br /> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br /> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div>
[+]
..
[-] ticket.autoresp.yaml
[edit]
[-] task.alert.yaml
[edit]
[-] task.transfer.alert.yaml
[edit]
[-] task.assignment.alert.yaml
[edit]
[-] task.activity.alert.yaml
[edit]
[-] ticket.reply.yaml
[edit]
[-] note.alert.yaml
[edit]
[-] message.alert.yaml
[edit]
[-] message.autoresp.yaml
[edit]
[-] ticket.overlimit.yaml
[edit]
[-] ticket.overdue.yaml
[edit]
[-] ticket.autoreply.yaml
[edit]
[-] ticket.alert.yaml
[edit]
[-] ticket.activity.notice.yaml
[edit]
[-] transfer.alert.yaml
[edit]
[-] task.activity.notice.yaml
[edit]
[-] task.overdue.alert.yaml
[edit]
[-] assigned.alert.yaml
[edit]
[-] ticket.notice.yaml
[edit]