ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / hr / templates / email

#Email template: ticket.overdue.yaml
#Sent to staff members when a ticket transitions to overdue in the system.
#Overdue tickets occur based on the ticket's due-date as well as the SLA
#defined for the ticket.
---
notes: |
  Obavijest poslana djelatnicima kada kartici prođe rok za odgovor i b+dobiva oznaku "prošao rok". Prekoračenje roka ovisi o zadanom roku kartice, kao i zadanom ugovoru o razini usluge za karticu.
subject: |
  Obavijest o neaktivnoj kartici
body: |
  <h3><strong>Pozdrav %{recipient.name}</strong>,</h3>
  Kartici, <a href="%{ticket.staff_link}">#%{ticket.number}</a> je prošao rok za odgovor.
  <br>
  <br>
  Svi bismo trebali raditi dovoljno da sve kartice u našem sustavu budu uredne i odgovorene na vrijeme.
  <br>
  <br>
  S poštovanjem,<br>
  %{ticket.dept.manager.name}
  <hr>
  <div>Kako biste vidjeli ili odgovorili na karticu, molimo Vas da se <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >prijavite</span></a> u centar za tehničku podršku. Primate ovu obavijest jer je kartica dodjeljena direktno Vama, Vašem timu ili odjelu.</div>
  <em style="font-size: small">Vaša ljubazna <span style="font-size: smaller"
  >(ali sa limitiranim strpljenjem)</span> služba za odnose s javnošću</em><br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
      alt="Powered by osTicket" width="126" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]