ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ca / templates / email

#Email template: assigned.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
---
notes: |
  Enviat al personal de suport quan un Ticket se'ls assigna. Els Tickets poden ser assignats automàticament pel sistema o manualment mitjançant un altre membre de l'staff. S'utilitza %{assigner} per a saber qui ha fet l'assignació.
subject: |
  El Ticket asignat a tu
body: |
  <h3><strong>Hola %{assignee.name.first},</strong></h3>
  El Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> se us ha assignat via %{assigner.name.short}
  <br>
  <br>
  <table>
  <tbody>
  <tr>
  <td>
  <strong>desde</strong>:
  </td>
  <td>
  %{ticket.name} &lt;%{ticket.email}&gt;
  </td>
  </tr>
  <tr>
  <td>
  <strong>Assumpte</strong>:
  </td>
  <td>
  %{ticket.subject}
  </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{comments}
  <br>
  <br>
  <hr>
  <div>Per veure/respondre el Ticket, si us plau <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >entreu</span></a> al sistema de suport</div>
  <em style="font-size: small; ">El teu estimat sistema de suport</em>
  <br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Generat per osTicket" width="126" height="19" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]