ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ca / templates / email

#Email template: ticket.notice.yaml
#Sent to a user when a staff member creates a ticket on the user's behalf.
#This is most commonly performed when user's call in on the phone.
---
notes: |
  Enviat a un usuari quan un membre del personal de suport crea un Ticket en nom de l'usuari.
  Això en general es fa quan l'usuari ha contactat per via telefònica amb el personal de suport.
subject: |
  Re: %{ticket.subject}[#%{ticket.number}]
body: |
  <h3><strong>Dear %{recipient.name.first},</strong></h3>
  Our customer care team has created a ticket, <a
  href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
  the following details and summary:
  <br>
  <br>
  Topic: <strong>%{ticket.topic.name}</strong>
  <br>
  Subject: <strong>%{ticket.subject}</strong>
  <br>
  <br>
  %{message}
  <br>
  <br>
  %{response}
  <br>
  <br>
  If need be, a representative will follow-up with you as soon as
  possible. You can also <a href="%{recipient.ticket_link}">view this
  ticket's progress online</a>.
  <br>
  <br>
  <div style="color: rgb(127, 127, 127);">
  Your %{company.name} Team,<br>
  %{signature}</div>
  <hr>
  <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
  wish to provide additional comments or information regarding the issue,
  please reply to this email or <a href="%{recipient.ticket_link}"><span
  style="color: rgb(84, 141, 212);" >login to your account</span></a> for
  a complete archive of your support requests.</em></div>

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]