ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / en_CAD / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Autoresponder
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
new_ticket:
 title: New Ticket
 content: >
 Enable this if you want an auto response to be sent to the User on new ticket.
 links:
 - 
 title: New Ticket Autoresponse Template
 href: /scp/templates.php?default_for=ticket.autoresp
new_ticket_by_staff:
 title: New Ticket by Staff
 content: >
 Notice sent when an Agent creates a ticket on behalf of the User. Agent can override this when creating new tickets.
 links:
 - 
 title: New Ticket Notice Template
 href: /scp/templates.php?default_for=ticket.notice
new_message_for_submitter:
 title: New Message Confirmation
 content: >
 Confirmation notice sent when a new message is appended to an existing ticket.
 links:
 - 
 title: New Message Confirmation Template
 href: /scp/templates.php?default_for=message.autoresp
new_message_for_participants:
 title: New Message Notice
 content: >
 Broadcast messages received from message submitter to all other participants on the ticket.
 links:
 - 
 title: New Activity Notice Template
 href: /scp/templates.php?default_for=ticket.activity.notice
overlimit_notice:
 title: Overlimit Notice
 content: >
 Ticket denied notice sent to User on Maximum Open Tickets violation.
 links:
 - 
 title: Overlimit Notice Template
 href: /scp/templates.php?default_for=ticket.overlimit
 - 
 title: Set Maximum Open Tickets
 href: /scp/settings.php?t=tickets

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]