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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / en_CAD / help / tips

#This is popup help messages for the Admin Panel -> Staff -> Teams
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
teams:
 title: Teams
 content: >
 Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries.
status:
 title: Status
 content: >
 If Disabled, this Team will not be available for ticket assignments nor receive Alerts &amp; Notices on previous assignments.
lead:
 title: Team Lead
 content: >
 A Team can have an appointed leader who can receive Alerts &amp; Notices separate from the members.
 links:
 - 
 title: Configure Alerts &amp; Notices
 href: /scp/settings.php?t=alerts
assignment_alert:
 title: Assignment Alert
 content: >
 You may disable the Ticket Assignment Alert for tickets assigned to this Team.
 links:
 - 
 title: Configure Alerts &amp; Notices
 href: /scp/settings.php?t=alerts
members:
 title: Team Members
 content: >
 Team membership is configured via the Agent profile.
 links:
 - 
 title: Manage Staff
 href: /scp/staff.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]