PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
en_CAD
/
help
/
tips
#This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Staff Signature Line content: | Create staff’s signature for response to tickets. This signature will appear as an option at the bottom of a ticket response type: title: Account Type content: | Admins have the privilege of accessing the Admin Panel. Staff only have access to manage tickets and the knowledge base group: title: Assigned Group content: | Group membership defines the staff’s role in the system. Visit the group management page to define what access this staff has to the help desk notes: title: Internal Notes content: | Place internal notes regarding staff; notes are only visible to staff whose account type is Admin
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[-] manage.helptopic.yaml
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[-] install.yaml
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[-] tickets.queue.yaml
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[-] emails.banlist.yaml
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[-] settings.tasks.yaml
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[-] settings.users.yaml
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[-] dashboard.my_profile.yaml
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[-] staff.departments.yaml
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[-] emails.diagnostic.yaml
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[-] org.yaml
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[-] forms.yaml
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[-] staff.yaml
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[-] settings.kb.yaml
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[-] staff.agents.yaml
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[-] staff.team.yaml
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[-] staff.agent.yaml
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[-] settings.autoresponder.yaml
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[-] staff.staff_members.yaml
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[-] knowledgebase.category.yaml
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[-] settings.agents.yaml
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[-] settings.alerts.yaml
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[-] manage.custom_list.yaml
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[-] emails.email.yaml
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[-] dashboard.audit_logs.yaml
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[-] staff.department.yaml
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[-] manage.api_keys.yaml
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[-] manage.pages.yaml
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[-] dashboard.dashboard.yaml
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[-] dashboard.system_logs.yaml
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[-] tasks.queue.yaml
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[-] settings.ticket.yaml
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[-] knowledgebase.canned_response.yaml
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[-] manage.sla.yaml
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[-] settings.pages.yaml
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[-] emails.template.yaml
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[-] settings.email.yaml
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[-] staff.groups.yaml
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[-] knowledgebase.faq.yaml
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[-] dashboard.staff_directory.yaml
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[-] manage.schedule.yaml
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[-] settings.system.yaml
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[-] manage.filter.yaml
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