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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / en_CAD / help / tips

#This is popup help messages for the Staff Panel -> Tickets -> Open
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
search_field:
  title: Search Field
  content: >

advanced:
 title: Advanced
 content: >
 Narrow down your search parameters. Once you have selected your advanced search criteria and run the search, you can Export the data at the bottom of the tickets page.
open_tickets_table:
 title: Open Tickets Table
 content: >
 All tickets currently opened and requiring attention
ticket:
 title: Ticket
 content: >

date:
  title: Date
  content: >

subject:
  title: Subject
  content: >

from:
  title: From
  content: >

priority:
  title: Priority
  content: >

assigned_to:
  title: Assigned To
  content: >

export:
  title: Export
  content: >
    Export your data currently in view in a CSV file. CSV files may be opened with any spreadsheet software (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).
advanced_search_dialog:
  title: Advanced Search
  content: >

adv_keyword:
 title: Keyword Search
 content: >
 Find hits based on the subject and message bodies of the ticket thread as well as all textual content associated with custom fields for the users and the tickets.
adv_date_range:
 title: Search by Date Range
 content: >
 Definition here
merge_types:
 title: Merge Types
 content: >
 Combine Threads: Threads from all Tickets will be displayed chronologically. Separate Threads: Threads from Tickets will be displayed one Ticket at a time.
child_status:
 title: Child Ticket Status
 content: >
 All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket.
parent_status:
 title: Parent Ticket Status
 content: >
 If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket.
reply_types:
 title: Reply Types
 content: >
 Reply All: This reply is sent to the User and the Collaborators you choose to include. Reply to User: This reply is sent to the User only, no Collaborators. Do Not Email Reply: No email alerts are sent out, however, the Agent response is visible to ALL Users upon viewing the Ticket.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]