PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
zh_CN
/
templates
/
email
#Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | 当创建新问题时发送给用户 subject: | 已经打开的支持工单 [#%{ticket.number}] body: | <h3><strong>亲爱的 %{recipient.name.first},</strong></h3> <p> 支持请求已创建,工单号为 #%{ticket.number}. 客服代表将尽快跟进,您可以通过 <a href="%{recipient.ticket_link}">在线查看工单进展</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> 您的 %{company.name} 团队, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>如果您希望提供更多关于此问题的信息,您可以回复此邮件,或者<a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a> 查看您的支持请求详细信息。</em></div>
[+]
..
[-] ticket.autoresp.yaml
[edit]
[-] task.alert.yaml
[edit]
[-] task.transfer.alert.yaml
[edit]
[-] task.assignment.alert.yaml
[edit]
[-] task.activity.alert.yaml
[edit]
[-] ticket.reply.yaml
[edit]
[-] note.alert.yaml
[edit]
[-] message.alert.yaml
[edit]
[-] message.autoresp.yaml
[edit]
[-] ticket.overlimit.yaml
[edit]
[-] ticket.overdue.yaml
[edit]
[-] ticket.autoreply.yaml
[edit]
[-] ticket.alert.yaml
[edit]
[-] ticket.activity.notice.yaml
[edit]
[-] transfer.alert.yaml
[edit]
[-] task.activity.notice.yaml
[edit]
[-] task.overdue.alert.yaml
[edit]
[-] assigned.alert.yaml
[edit]
[-] ticket.notice.yaml
[edit]