PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
zh_CN
/
templates
/
email
#Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | 当系统里面有某条咨询快要过期的时候,通知工作人员。咨询过期日期是系统管理员为咨询定义的,一旦超过该日期,咨询就会过期。 subject: | 过期咨询警告 body: | <h3><strong>您好 %{recipient}</strong>,</h3> 有一条咨询, <a href="%{ticket.staff_link}">#%{ticket.number}</a>已经严重过期. <br> <br> 我们需要共同努力,确保所有咨询都能够得到及时解决。 <br> <br> Signed,<br> %{ticket.dept.manager.name} <hr> <div>若要查看或回复咨询, 请<a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a> 客户支持咨询系统. 您收到此通知是因为该咨询被直接指派给您,或者您所在的团队和部门.</div> <em style="font-size: small">您友好 <span style="font-size: smaller" >(但有时耐心稍嫌不足)</span> 的客户支持系统</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;">
[+]
..
[-] ticket.autoresp.yaml
[edit]
[-] task.alert.yaml
[edit]
[-] task.transfer.alert.yaml
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[-] task.assignment.alert.yaml
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[-] task.activity.alert.yaml
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[-] ticket.reply.yaml
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[-] note.alert.yaml
[edit]
[-] message.alert.yaml
[edit]
[-] message.autoresp.yaml
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[-] ticket.overlimit.yaml
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[-] ticket.overdue.yaml
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[-] ticket.autoreply.yaml
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[-] ticket.alert.yaml
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[-] ticket.activity.notice.yaml
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[-] transfer.alert.yaml
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[-] task.activity.notice.yaml
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[-] task.overdue.alert.yaml
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[-] assigned.alert.yaml
[edit]
[-] ticket.notice.yaml
[edit]