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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ro / templates / email

#Email template: ticket.notice.yaml
#Sent to a user when a staff member creates a ticket on the user's behalf.
#This is most commonly performed when user's call in on the phone.
---
notes: |
  Trimis unui utilizator cand un agent creeaza un TIcket in numele său. Se foloseste de obicei cand utilizatorii contacteaza agentii prin telefon.
subject: |
  %{ticket.subject} [#%{ticket.number}]
body: |
  <h3><strong>Draga %{recipient.name.first},</strong></h3>
  Echipa noastra de suport a creat tichetul <a
  href="%{recipient.ticket_link}">#%{ticket.number}</a> in numele tau, cu urmatoarele detalii:
  <br>
  <br>
  Tema: <strong>%{ticket.topic.name}</strong>
  <br>
  Subiect: <strong>%{ticket.subject}</strong>
  <br>
  <br>
  %{message}
  <br>
  <br>
  Daca este nevoie, un reprezentant va va contacta in cel mai scurt posibil. Puteti deasemenea sa vizualizati <a href="%{recipient.ticket_link}">starea tichetului online</a>.
  <br>
  <br>
  <div style="color: rgb(127, 127, 127);">
  Cu drag echipa %{company.name},<br>
  %{signature}</div>
  <hr>
  <div style="color: rgb(127, 127, 127); font-size: small; "><em>Daca doreti sa oferiti comentarii sau informatii suplimentare legate de acest tichet, va rugam sa raspundeti la acest emaul sau <a href="%{recipient.ticket_link}"><span
  style="color: rgb(84, 141, 212);" >dati click aici pentru autentificare</span></a>  in contul dumneavoastra pentru o arhiva completa a cererilor de suport si raspunsurilor primite.</em></div>

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]