ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ro / templates / email

#Email template: ticket.overdue.yaml
#Sent to staff members when a ticket transitions to overdue in the system.
#Overdue tickets occur based on the ticket's due-date as well as the SLA
#defined for the ticket.
---
notes: |
  Trimis agentilor cand un Ticket devine restant in sistem. Ticketele devin restante pe baza datei limita setata in Ticket si a planului SLA corespunzator Ticketului.
subject: |
  Alerta Ticket restant
body: |
  <h3><strong>Salut %{recipient}</strong>,</h3>
  Un ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> este restant.
  <br>
  <br>
  Trebuie sa ne concentram ca toate Ticketele sa fie solutionate intr-un interval de timp redus.
  <br>
  <br>
  Cu stima,<br>
  %{ticket.dept.manager.name}
  <hr>
  <div>Pentru a vizualiza sau a raspunde acestui Ticket, te rog <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >sa te autentifici</span></a> in sistemul de Tickete. Primesti acest e-mail pentru ca Ticketul iti este alocat tie sau echipei/departamentului din care faci parte.</div>
  <em style="font-size: small">Sistemul tau de suport clienti prietenos<span style="font-size: smaller"
  >(dar cu rabdare limitata)</span></em><br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
      alt="Dezvoltat cu osTicket" width="126" style="width: 126px;">

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]