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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / pt_PT / templates / email

#Email template: transfer.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
---
notes: |
  Enviar para os agentes quando um pedido de assistência é transferida para um departamento
  do qual são membros.
subject: |
  Pedido de assistência #%{ticket.number} transferido para - %{ticket.dept.name}
body: |
  <h3>Olá%{recipient.name},</h3>
  Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> Foi transferido para %{ticket.dept.name} departamento por 
  <strong>%{staff.name.short}</strong>
  <br>
  <br>
  <blockquote>
      %{comments}
  </blockquote>
  <hr>
  <div>Para ver ou responder ao bilhete, por favor faça  <a
  href="%{ticket.staff_link}">login</a> no Sistema de Suporte aos Tickets
  </div>
  <em style="font-size: small; ">Seu Sistema de Apoio ao Suporte Tickets</em>
  <br>
  <a href="https://osticket.com/"><img width="126" height="19"
      alt="Powered By osTicket" style="width: 126px;"
      src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>

[+] ..
[-] ticket.autoresp.yaml [edit]
[-] task.alert.yaml [edit]
[-] task.transfer.alert.yaml [edit]
[-] task.assignment.alert.yaml [edit]
[-] task.activity.alert.yaml [edit]
[-] ticket.reply.yaml [edit]
[-] note.alert.yaml [edit]
[-] message.alert.yaml [edit]
[-] message.autoresp.yaml [edit]
[-] ticket.overlimit.yaml [edit]
[-] ticket.overdue.yaml [edit]
[-] ticket.autoreply.yaml [edit]
[-] ticket.alert.yaml [edit]
[-] ticket.activity.notice.yaml [edit]
[-] transfer.alert.yaml [edit]
[-] task.activity.notice.yaml [edit]
[-] task.overdue.alert.yaml [edit]
[-] assigned.alert.yaml [edit]
[-] ticket.notice.yaml [edit]