PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
ticketing-old
/
include
/
i18n
/
en_US
# # Departments defined initially for the system # # Fields: # id - (int:optional) id number in the database # flags - (bitmask: 0x0004 Active 0x0008 Archived) # name - (string) Short name of the department # signature - (string) Descriptive name of the department # # NOTE: The department listed first by ID# will be the default department # # NOTE: ------------------------------------ # The very first group listed in this document will be the primary # department of the initial staff member -- the administrator. --- - id: 1 name: Support signature: | Support Department ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Sales signature: | Sales and Customer Retention ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Maintenance signature: | Maintenance Department ispublic: 0 flags: 0x0004 group_membership: 0
[+]
..
[-] config.yaml
[edit]
[-] department.yaml
[edit]
[-] email_template_group.yaml
[edit]
[-] event.yaml
[edit]
[-] file.yaml
[edit]
[-] filter.yaml
[edit]
[-] form.yaml
[edit]
[-] group.yaml
[edit]
[+]
help
[-] help_topic.yaml
[edit]
[-] list.yaml
[edit]
[-] organization.yaml
[edit]
[-] priority.yaml
[edit]
[-] queue.yaml
[edit]
[-] queue_column.yaml
[edit]
[-] queue_sort.yaml
[edit]
[-] role.yaml
[edit]
[-] schedule.yaml
[edit]
[-] sequence.yaml
[edit]
[-] sla.yaml
[edit]
[-] team.yaml
[edit]
[+]
templates
[-] ticket_status.yaml
[edit]