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#
# Default system data for ticket statuses
#
# Fields:
#  id - (int:optional) id number in the database
#  name - (string) descriptive name of the status
#  state - (string) Main status of a ticket
#  (open, closed, archived, deleted)
#  mode - (bit) access mask (1 - enabled, 2 - internal)
#  flags - (bit) flags that can be set on a ticket
#  properties:
#   description - (string) Description of the status
#
---
- id: 1
  name: Open
  state: open
  mode: 3
  sort: 1
  flags: 0
  properties:
    description: >
        Open tickets.

- id: 2
  name: Resolved
  state: closed
  mode: 1
  sort: 2
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
        Resolved tickets

- id: 3
  name: Closed
  state: closed
  mode: 3
  sort: 3
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
        Closed tickets. Tickets will still be accessible on client and staff panels.

- id: 4
  name: Archived
  state:  archived
  mode: 3
  sort: 4
  flags: 0
  properties:
    description: >
        Tickets only adminstratively available but no longer accessible on
        ticket queues and client panel.

- id: 5
  name: Deleted
  state: deleted
  mode: 3
  sort: 5
  flags: 0
  properties:
    description: >
        Tickets queued for deletion. Not accessible on ticket queues.

[+] ..
[-] config.yaml [edit]
[-] department.yaml [edit]
[-] email_template_group.yaml [edit]
[-] event.yaml [edit]
[-] file.yaml [edit]
[-] filter.yaml [edit]
[-] form.yaml [edit]
[-] group.yaml [edit]
[+] help
[-] help_topic.yaml [edit]
[-] list.yaml [edit]
[-] organization.yaml [edit]
[-] priority.yaml [edit]
[-] queue.yaml [edit]
[-] queue_column.yaml [edit]
[-] queue_sort.yaml [edit]
[-] role.yaml [edit]
[-] schedule.yaml [edit]
[-] sequence.yaml [edit]
[-] sla.yaml [edit]
[-] team.yaml [edit]
[+] templates
[-] ticket_status.yaml [edit]