PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
ticketing-old
/
include
/
i18n
/
en_US
# # Initial Service-Level-Agreements (SLA) defined for the system # # Fields: # id - (int:optional) id number in the database # flags - (int:bitmask) # isactive - (flag:1) true of false if the SLA should initially be active # enable_priority_escalation - (flag:2) true or false if the SLA should # cause the ticket priority to be escalated when it is marked overdue # disable_overdue_alerts - (flag:4) - true or false if the overdue alert # emails should _not_ go out for tickets assigned to this SLA # transient - (flag:8) - true if the SLA should change when changing # department or help topic. # grace_period - (int) number or hours after the ticket is opened before it # is marked overdue # name - (string) descriptive name of the SLA # notes - (string) administrative notes (viewable internally only) --- - id: 1 flags: 3 grace_period: 18 name: Default SLA notes: |
[+]
..
[-] config.yaml
[edit]
[-] department.yaml
[edit]
[-] email_template_group.yaml
[edit]
[-] event.yaml
[edit]
[-] file.yaml
[edit]
[-] filter.yaml
[edit]
[-] form.yaml
[edit]
[-] group.yaml
[edit]
[+]
help
[-] help_topic.yaml
[edit]
[-] list.yaml
[edit]
[-] organization.yaml
[edit]
[-] priority.yaml
[edit]
[-] queue.yaml
[edit]
[-] queue_column.yaml
[edit]
[-] queue_sort.yaml
[edit]
[-] role.yaml
[edit]
[-] schedule.yaml
[edit]
[-] sequence.yaml
[edit]
[-] sla.yaml
[edit]
[-] team.yaml
[edit]
[+]
templates
[-] ticket_status.yaml
[edit]