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#
# Default help topics installed for the system
#
# Fields:
# id - (int:optional) id number in the database
# topic - (string) descriptive name of the help topic
# flags - (bitmask: Active | Disabled | Archived)
# ispublic - (bool:0|1) true or false if end users should be able to see the
#       help topic. In other words, true or false if the help topic is _not_
#       for internal use only
# noautoresp - (bool:1) true to disable the auto-responder for tickets
#       assigned to this help topic. NOTE that this field must be completely
#       omitted to ENABLE the auto-response by default
# dept_id - (int) id number of the department with which this help topic is
#       associated
# sla_id - (int:optional) id number of the sla with which this help topic is
#       associated
# notes - (string) administrative notes (internally viewable only)
#
---
- topic_id: 1
  flags: 0x02
  ispublic: 1
  priority_id: 2
  forms: [2]
  topic: General Inquiry
  notes: |
    Questions about products or services

- topic_id: 2
  flags: 0x02
  ispublic: 1
  priority_id: 1
  forms: [2]
  topic: Feedback
  notes: |
    Tickets that primarily concern the sales and billing departments

- topic_id: 10
  flags: 0x02
  ispublic: 1
  dept_id: 3
  priority_id: 2
  forms: [2]
  topic: Report a Problem
  notes: |
    Product, service, or equipment related issues

- topic_pid: 10
  flags: 0x02
  ispublic: 1
  sla_id: 1
  priority_id: 3
  forms: [2]
  topic: Access Issue
  notes: |
    Report an inability access a physical or virtual asset

[+] ..
[-] config.yaml [edit]
[-] department.yaml [edit]
[-] email_template_group.yaml [edit]
[-] event.yaml [edit]
[-] file.yaml [edit]
[-] filter.yaml [edit]
[-] form.yaml [edit]
[-] group.yaml [edit]
[+] help
[-] help_topic.yaml [edit]
[-] list.yaml [edit]
[-] organization.yaml [edit]
[-] priority.yaml [edit]
[-] queue.yaml [edit]
[-] queue_column.yaml [edit]
[-] queue_sort.yaml [edit]
[-] role.yaml [edit]
[-] schedule.yaml [edit]
[-] sequence.yaml [edit]
[-] sla.yaml [edit]
[-] team.yaml [edit]
[+] templates
[-] ticket_status.yaml [edit]