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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / th / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: การจัดรูปแบบชื่อ
 content: >
 เลือกรูปแบบทั้งระบบสำหรับชื่อของเจ้าหน้าที่ แม่แบบของอีเมล์จะถูกนำมาใช้ในกรณีที่ไม่ได้มีการกำหนดแม่แบบอื่น
staff_identity_masking:
 title: Staff Identity Masking
 content: >
 ถ้าเปิด ระบบจะซ่อนชื่อของ Staff จากไคลเอนต์ในระหว่างการสื่อสารใด ๆ
disable_agent_collabs:
 title: Disable Agent Collaborators
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: อนุญาตให้ตั้งค่ารหัสผ่านใหม่
 content: >
 Enable this feature if you would like to display the Forgot My Password link on the Staff Log-In Page after a failed log in attempt.
reset_token_expiration:
 title: หน้าต่างตั้งค่ารหัสผ่าน
 content: >
 เลือกระยะเวลา (นาที) สำหรับการ เตือนการรีเซ็ตรหัสผ่าน ที่จะหมดอายุ เมื่อเจ้าหน้าที่ร้องขอ รีเซ็ตรหัสผ่านพวกเขาจะส่งอีเมลในทำนองที่จะอนุญาตให้รีเซ็ต
staff_session_timeout:
 title: หมดเวลาของ Session
 content: >
 Choose the maximum idle time (in minutes) before an Agent is required to log in again. If you would like to disable Agent Session Timeouts, enter 0.
bind_staff_session_to_ip:
 title: ไม่แสดง IP ของ Staff
 content: >
 Enable this if you want Agent to be remembered by their current IP upon Log In. This setting is not recommened for users assigned IP addresses dynamically.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]