ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / mn / help / tips

#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
ticket_activity:
 title: Хүсэлтийн явц
 content: >
 График болон хүснэгтийн мэдээллийн хугацааны интервалыг сонгоно уу (Статистик). Доорх график нь системийн нийт мэдээлэлд үндэслэн харуулна (жиш., хандалт). Харин та Статистик цэсээс илүү нарийвчилсан мэдээллүүдийг харах боломжтой (жиш., Алба, сэдэв, ажилтан). Мөн та Статистик хүснэгтийн мэдээллийг экспорт хийж авах боломжтой.
report_timeframe:
 title: Тайлант хугацаа
 content: >
 Эхлэх огноог сонгоно уу. Хугацааны интервалыг сонгосноор дуусах хугацааг тодорхойлно.
statistics:
 title: Статистик
 content: >
 Харгалзах хэсгүүд дээр дарж илүү дэлгэрэнгүй мэдээлэл авах боломжтой. Хүснэгт дотор харагдаж байгаа тойрог нь тухайн хэсгийн хэмжээг харуулна. Том хэмжээтэй бол их хүсэлт байгааг илтгэнэ.
opened:
 title: Нээгдсэн
 content: >
 Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
 title: Даалгасан
 content: >
 Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
 title: Хугацаа хэтэрсэн
 content: >
 Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
 title: Хаагдсан
 content: >
 The number of Tickets that are currently in the Closed status.
reopened:
 title: Дахин нээгдсэн
 content: >
 The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
 title: Устгагдсан
 content: >
 The amount of tickets that have been deleted.
service_time:
 title: Үйлчилгээний хугацаа
 content: >
 Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
 title: Хариулах хугацаа
 content: >
 Shows an average response time by an Agent, in hours, to ticket correspondence.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]