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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / sk / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Štandardný formát pre meno agenta
 content: >
 Vyberte formát pre zobrazenie mena agenta v celom systéme. Emailové šablóny ho použijú ak nebude špecifikovaný iný formát pre meno agenta.
staff_identity_masking:
 title: Nezobrazovanie mena pracovníka
 content: >
 Aktivovanie tejto voľby nezobrazí meno pracovníka počas komunikácie so zákazníkom.
disable_agent_collabs:
 title: Zakázať spolupracovníkov ako agentov
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Povoliť obnovenie hesla
 content: >
 Ak chcete, aby bol zobrazený odkaz Zabudol som heslo na na html stránke, po chybnom pokuse o prihlásenie.
reset_token_expiration:
 title: Okno pre obnovu hesla
 content: >
 Ako dlho (v minútach) bude žiadosť o zmenu hesla platná. Ak si pracovník požiada o reset hesla, email na reset hesla je počas tejto doby platný.
staff_session_timeout:
 title: Max.doba nečinnosti
 content: >
 Maximálna dĺžka nečinnosti (v minútach), než je pracovník automaticky odhlásený. ak chcete automatické odhlásenie vypnúť, zadajte 0.
bind_staff_session_to_ip:
 title: Zviazať agenta s IP adresou
 content: >
 Nastavte, ak chcete, aby bol pracovník (agent) zviazaný s jeho IP adresou pri prihlásení. Toto nastavenie nie je doporučené pre tých, ktorí majú IP adresy prideľované dynamicky.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]