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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_TW / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: 代理名稱格式
 content: >
 Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified.
staff_identity_masking:
 title: 專員身份隱藏
 content: >
 啟用此功能，將會隱藏專員的名字。
disable_agent_collabs:
 title: Disable Agent Collaborators
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: 允許密碼重設
 content: >
 Enable this feature if you would like to display the Forgot My Password link on the Staff Log-In Page after a failed log in attempt.
reset_token_expiration:
 title: 密碼重設視窗
 content: >
 選擇的持續時間 （以分鐘為單位） 密碼重設權杖 將為有效。當代理商請求 密碼重設 時，他們都是通過電子郵件發送一個權杖，將允許採取重置。
staff_session_timeout:
 title: 專員Session Timeout
 content: >
 Choose the maximum idle time (in minutes) before an Agent is required to log in again. If you would like to disable Agent Session Timeouts, enter 0.
bind_staff_session_to_ip:
 title: 將專員IP榜定Session
 content: >
 Enable this if you want Agent to be remembered by their current IP upon Log In. This setting is not recommened for users assigned IP addresses dynamically.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]