PATH:
home
/
centosnipponia
/
public_html
/
ticketing.nipponia.com
/
include
/
i18n
/
zh_TW
/
help
/
tips
#This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: 搜索欄位 content: > advanced: title: 進階選項 content: > 縮小您的搜索參數。一旦您選擇了您的高級的搜尋條件和運行搜索,您可以 <span class="doc-desc-title"> 匯出</span> 的資料顯示在票頁面底部。 open_tickets_table: title: 打開票務表 content: > 所有門票目前已打開、需要留心注意。 ticket: title: 票 content: > date: title: 日期 content: > subject: title: 主題 content: > from: title: 從 content: > priority: title: 優先順序 content: > assigned_to: title: 分配給 content: > export: title: 匯出 content: > 你在視圖中在 CSV 檔中當前的資料匯出。CSV 檔可讀取在試算軟體內(即,Microsoft Excel、Apple Pages、OpenOffice等)。 advanced_search_dialog: title: 進階搜尋 content: > adv_keyword: title: 關鍵字搜索 content: > 尋找主旨、案件內容與相關資訊。 adv_date_range: title: 搜索按日期範圍 content: > 在這裡下定義 merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.</br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. child_status: title: Child Ticket Status content: > All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket. parent_status: title: Parent Ticket Status content: > If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket. reply_types: title: Reply Types content: > <b>Reply All:</b> This reply is sent to the User and the Collaborators you choose to include.</br> <b>Reply to User:</b> This reply is sent to the User only, no Collaborators.</br> <b>Do Not Email Reply:</b> No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket.
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[-] manage.helptopic.yaml
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[-] install.yaml
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[-] tickets.queue.yaml
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[-] emails.banlist.yaml
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[-] settings.tasks.yaml
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[-] settings.users.yaml
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[-] dashboard.my_profile.yaml
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[-] staff.departments.yaml
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[-] emails.diagnostic.yaml
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[-] org.yaml
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[-] forms.yaml
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[-] staff.yaml
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[-] settings.kb.yaml
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[-] staff.agents.yaml
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[-] staff.team.yaml
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[-] staff.agent.yaml
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[-] settings.autoresponder.yaml
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[-] staff.staff_members.yaml
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[-] knowledgebase.category.yaml
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[-] settings.agents.yaml
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[-] settings.alerts.yaml
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[-] manage.custom_list.yaml
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[-] emails.email.yaml
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[-] dashboard.audit_logs.yaml
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[-] staff.department.yaml
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[-] manage.api_keys.yaml
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[-] manage.pages.yaml
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[-] dashboard.dashboard.yaml
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[-] dashboard.system_logs.yaml
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[-] tasks.queue.yaml
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[-] settings.ticket.yaml
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[-] knowledgebase.canned_response.yaml
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[-] manage.sla.yaml
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[-] settings.pages.yaml
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[-] emails.template.yaml
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[-] settings.email.yaml
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[-] staff.groups.yaml
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[-] knowledgebase.faq.yaml
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[-] dashboard.staff_directory.yaml
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[-] manage.schedule.yaml
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[-] settings.system.yaml
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[-] manage.filter.yaml
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