ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_TW / help / tips

#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
page_title:
 title: 警報和通知
 content: >
 當各種ticket事件觸發時、警報和通知透過自動電子郵件通知發送到代理商。
ticket_alert:
 title: 新事件通知
 content: >
 當建立一張新ticket時, 警報會發送通知給代理商。 如果這ticket是透過 ticket篩選器 或 說明主題 的自動分配, 此警報將不會發送出去。
 links:
 - 
 title: 預設新ticket通知範本
 href: /scp/templates.php?default_for=ticket.alert
message_alert:
 title: 新訊息通知
 content: >
 當新訊息來自於使用者追加已有ticket時、會向代理商發出的警報。
 links:
 - 
 title: 預設新訊息通知範本
 href: /scp/templates.php?default_for=message.alert
internal_note_alert:
 title: 新的内部活動警報
 content: >
 通知專員關於案件內部活動，如內部備註或有其他專員回覆。
 links:
 - 
 title: 預設逾期Ticket 通知範本
 href: /scp/templates.php?default_for=note.alert
assignment_alert:
 title: Ticket 分配通知
 content: >
 向代理商發出Ticket轉讓的警報。
 links:
 - 
 title: 預設Ticket指派通知範本
 href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
 title: Ticket轉讓通知
 content: >
 發給代理商Ticket轉讓各部門之間的警報。
 links:
 - 
 title: 預設Ticket 轉讓通知範本
 href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
 title: Ticket 逾期通知
 content: >
 基於 SLA 或截止日期、已逾期ticket警報發送到代理商。
 links:
 - 
 title: 預設逾期ticket通知範本
 href: /scp/templates.php?default_for=ticket.overdue
 - 
 title: 管理的 SLAs
 href: /scp/slas.php
system_alerts:
 title: 系統通知
 content: >
 重大事件就會發送到管理員（%{config.admin_email}）。根據 日誌級別，事件也可在 系統日誌 配置中。
 links:
 - 
 title: 查看系統日誌
 href: /scp/logs.php
 - 
 title: 更改管理員的電子郵件
 href: /scp/settings.php?t=emails

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]