ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_TW / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: 案件編號方式
 content: >
 此設定用來產生案件編號。使用「#」號代表數字，如果直接輸入數字將會保留。案件類別的格式可以自行定義。 例如，要設定成六位數，就輸入<code>######</code>。
sequence_id:
 title: 案件編號順序
 content: >
 選擇產生案件編號的排序方式。系統預設有遞增排序和亂數排序。你也可以自己建立編號。在 案件編號格式設定案件類別的排序方式。
queue_bucket_counts:
 title: Top-Level Ticket Counts
 content: >
 This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
 title: 案件預設狀態
 content: >
 選擇新案件的預設狀態。如有需要，可以針對每個案件類別做設定。這個值可以從案件篩選中編輯。
 links:
 - 
 title: 管理案件狀態
 href: /scp/lists.php?type=ticket-status
default_sla:
 title: 預設服務層級協議(SLA)
 content: >
 選擇預設SLA來管理案件多久過期。
 links:
 - 
 title: 建立更多的SLA 計畫
 href: /scp/slas.php
default_ticket_queue:
 title: Default Ticket Queue
 content: >
 Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting.
default_priority:
 title: 預設優先順序
 content: >
 選擇未自動分配優先等級案件的預設修先等級。 可透過案件列別，處理部門，或案件篩選來設定優先等級。
maximum_open_tickets:
 title: 最大可開啟案件
 content: >
 設定每個使用者所能提出的案件最大數量。 如果沒有限制就是輸入0
email_ticket_priority:
 title: 電子郵件案件優先等級
 content: >
 使用電子郵件服務提供商來分配電子郵件修先等級
show_related_tickets:
 title: 顯示相關案件
 content: >
 用戶登入時顯示所有案件，否則登入一次僅可以查看一件案件。
human_verification:
 title: 自然人辨識
 content: >
 啟用 CAPTCHA 來驗證是否是真人提出案件。 此功能需要 GDLib library
claim_tickets:
 title: 回覆認領案件
 content: >
 Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
auto_refer:
 title: Auto-refer Tickets on Close
 content: >
 Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed.
collaborator_ticket_visibility:
 title: Collaborator Tickets Visibility
 content: >
 If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
 title: Require Help Topic to Close
 content: >
 If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
allow_external_images:
 title: Allow External Images
 content: >
 If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future.
assigned_tickets:
 title: 分配案件
 content: >
 啟用此功能可以排除處理中案件列表中已經有分配的案件。
answered_tickets:
 title: 已回答案件
 content: >
 啟用顯示已回覆案件列表。如果沒有開啟此服務，已回覆案件會顯示在處理中案件列表裡。
ticket_attachment_settings:
 title: Ticket Thread Attachments
 content: >
 設定問題詳情中的附加檔案欄位。此設定讓新案件和新訊息可以加入附加檔(網頁，電子郵件，api... 等)

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]