ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_TW / help / tips

#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
status:
 title: 狀態
 content: >
 If disabled or archived, this Department will not be available.
type:
 title: 類型 
 content: >
 如果想要在訪客端隱藏此部門，就選擇不公開。另外，當設定為不公開時，部門簽名並不會顯示在電子郵件回覆裡。 至少要有一個部門是公開
email:
 title: Email
 content: >
 當專員回覆案件，此電子郵件信箱會發送回覆訊息給使用者。
template:
 title: 樣板集
 content: >
 Email樣板集用在發送此部門的自動回覆，警告和通知信件。
 links:
 - 
 title: 管理樣板
 href: /scp/templates.php
sla:
 title: SLA
 content: >
 票單的服務等級同意書 直接指送到 該部門
 links:
 - 
 title: 管理 SLA 計畫
 href: /scp/slas.php
schedule:
 title: Schedule
 content: >
 Schedule used by SLA when rendering tickets, routed to this Department, Overdue. This setting takes precedence over System and SLA schedule settings.
 links:
 - 
 title: Manage Schedules
 href: /scp/schedules.php
manager:
 title: 部門經理
 content: >
 設定此部門的經理。 可對經理設定特殊提醒和取消分配案件的權限。
 links:
 - 
 title: 管理 警報 &amp; 通知
 href: /scp/settings.php?t=alerts
group_membership:
 title: 警示 與 通知收件人
 content: >
 選擇被設定有警示與通知的收件人
 links:
 - 
 title: 設定警示與通知
 href: "/scp/settings.php?t=tickets#alerts"
sandboxing:
 title: 案件分配限制
 content: >
 Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access.
disable_auto_claim:
 title: 禁用自動認領
 content: >
 Check this to disable auto-claim on response/reply for this department. Agents can still manually claim unassigned tickets
disable_reopen_auto_assign:
 title: Disable Auto Assign on Reopen
 content: >
 Check this to disable auto-assignment of reopened tickets for this department. Otherwise, the Ticket will be auto assigned to the last responding Agent
auto_response_settings:
 title: 自動回復設置
 content: >
 為了這個部門, 這允許你去覆蓋全球性自動回應者的設定
new_ticket:
 title: 新 Ticket 自動回應
 content: >
 當建立新案件並且發送此部門時，你可以禁止發送給使用者的自動回覆。
new_message:
 title: 新訊息自動回應
 content: >
 你可能關閉自動回覆訊息, 該訊息是發送給使用者確認一份新的發文訊息為了該部門的票單
auto_response_email:
 title: 自動回應電子信件
 content: >
 選擇此部門發送自動回覆用的電子郵件信箱。
department_access:
 title: 群組存取
 content: >
 允許代理商從其他部門來存取這個部門的票單
department_signature:
 title: 部門簽章
 content: >
 專員回覆時，可以選擇公開部門的簽名。

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]