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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / sl / help / tips

#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
ticket_activity:
 title: Aktivnost zahtevkov
 content: >
 Izberi časovni okvir za potrebe grafikona in spodnje tabele (cf. Statistika) za pregled nad odgovarjajočimi podatki za ta časovni okvir. Spodnji graf bo vedno prikazal širok pregled nad sistemskimi podatki (tj gostoto zapisov). Vendar se lahko usmerite v spodnjo tabeloStatistika , da zožite svoje iskanje na predmet interesa (tj Oddelek, Zadevo ali Osebje). Dodatno lahko izvozite katerikoli podatek, ki je trenutno prikazan na tabeli Statistika .
report_timeframe:
 title: Časovni okvir
 content: >
 Izberi začetni datum za željeni vzorec podatkov z uporabo izbirnika datuma. Nato izberite dolžino časa, od tega datuma, da določite končni datum za svoj vzorec podatkov.
statistics:
 title: Statistika
 content: >
 Določite predmet interesa s klikom na ustrezen zavihek, da si ogledate določen vzorec podatkov. V tabeli, krogi predstavljajo velikost nominalnih podatkov. Zato, večje število bo v določeni celici, večji bo sosednji krog.
opened:
 title: Odprto
 content: >
 Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
 title: Dodeljeno
 content: >
 Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
 title: Zapadlo
 content: >
 Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
 title: Zaprto
 content: >
 The number of Tickets that are currently in the Closed status.
reopened:
 title: Obnovljeno
 content: >
 The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
 title: Izbrisano
 content: >
 The amount of tickets that have been deleted.
service_time:
 title: Čas obdelave
 content: >
 Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
 title: Odzivni čas
 content: >
 Shows an average response time by an Agent, in hours, to ticket correspondence.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]