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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / sl / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Format imena za ime agenta
 content: >
 Izberi format imen za agenta v sistemu. Predloge e-pošte jih bodo uporabile za imena, če ni določen drug format.
staff_identity_masking:
 title: Zakrivanje identitete agentov
 content: >
 If enabled, this will hide the Agent’s name from the Client during any communication.
disable_agent_collabs:
 title: Disable Agent Collaborators
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Dovoli ponastavitev gesla
 content: >
 Omogočite to opcijo, če želite prikazati povezavo Pozabil sem geslo na Strani za prijavi agentov po neuspeli prijavi.
reset_token_expiration:
 title: Okno ponastavitve gesla
 content: >
 Izberite trajanje (v minutah) v katerih bo bon za ponastavitev gesla bil veljaven. Ko zastopnik kliče ponastavitev gesla, dobi po elektronski pošti bon, ki mu dovoli izvedbo ponastavitve.
staff_session_timeout:
 title: Čas neaktivnosti agenta pred odjavo
 content: >
 Izberite maksimalen čas neaktivnost (v minutah) preden se mora agent ponovno prijaviti. Če želite onemogočiti potek seje agenta, vnesite 0.
bind_staff_session_to_ip:
 title: Zveži sejo agenta z IP naslovom
 content: >
 Omogočite, če želite, da si zapomnimo agenta po prijavi na osnovi njihovega IP naslova. Nastavitev ni priporočljiva, če agenti pridobijo IP naslove dinamično.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]