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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / sl / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: Oblika številke zahtevka
 content: >
 This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. Help Topics can define custom number formats. For example, for six-digit numbers, use <code>######</code>.
sequence_id:
 title: Zaporedje številk zahtevkov
 content: >
 Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. Use various sequences in the Ticket Number Format configuration for help topics.
queue_bucket_counts:
 title: Top-Level Ticket Counts
 content: >
 This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
 title: Privzeto stanje novega zahtevka
 content: >
 Choose a status as the default for new tickets. This can be defined for each help topic, if desired. It can also be overridden by a ticket filter.
 links:
 - 
 title: Upravljaj z stanjem zahtevkov
 href: /scp/lists.php?type=ticket-status
default_sla:
 title: Privzeta SLA
 content: >
 Izberite privzeti Sla da določite koliko čaa je lahko zahtevek odprt preden je označen kot prekoračen.
 links:
 - 
 title: Ustvarite več SLAjev
 href: /scp/slas.php
default_ticket_queue:
 title: Default Ticket Queue
 content: >
 Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting.
default_priority:
 title: Privzeta pomembnost
 content: >
 Choose a default priority for tickets not assigned a priority automatically. Priority can be assigned via the help topic, routed department, or ticket filter settings.
maximum_open_tickets:
 title: Največje število odprtih zahtevkov
 content: >
 Enter the maximum number of tickets a User is permitted to have open in your help desk. Enter 0 if you prefer to disable this limitation.
email_ticket_priority:
 title: Pomembnost zahtevka iz e-pošte
 content: >
 Use email priority assigned by addressee’s mail service
show_related_tickets:
 title: Prikaži povezane zahtevke
 content: >
 Show all related tickets on user login - otherwise access is restricted to one ticket view per login
human_verification:
 title: Preverjanje človeškosti
 content: >
 Omogočite CAPTCHA na Uporabniškem portalu da preverite da so vhodni zahtevki so rezultat človekove aktivnosti. Potrebuje GDLib knjižnjico
claim_tickets:
 title: Prevzami zahtevke ob odogovoru
 content: >
 Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
auto_refer:
 title: Auto-refer Tickets on Close
 content: >
 Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed.
collaborator_ticket_visibility:
 title: Collaborator Tickets Visibility
 content: >
 If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
 title: Require Help Topic to Close
 content: >
 If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
allow_external_images:
 title: Allow External Images
 content: >
 If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future.
assigned_tickets:
 title: Dodeljeni zahtevki
 content: >
 Enable this feature to exclude assigned tickets from the Open Tickets Queue.
answered_tickets:
 title: Odgovorjeni zahtevki
 content: >
 Enable this feature to show answered tickets in the Answered Tickets Queue. Otherwise, it will be included in the Open Tickets Queue.
ticket_attachment_settings:
 title: Priponke v niti zahtevka
 content: >
 Configure settings for files attached to the issue details field. These settings are used for all new tickets and new messages regardless of the source channel (web portal, email, api, etc.).

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]