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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / da / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Agent Navn Formatering
 content: >
 Vælg et format til Agent navne gennem hele systemet. Email skabeloner vil bruge dette til navne, hvis intet andet format er specificeret.
staff_identity_masking:
 title: Personale identitet maskering
 content: >
 Hvis aktiveret, vil det skjule medarbejdernes navn fra klienten under enhver kommunikation.
disable_agent_collabs:
 title: Disable Agent Collaborators
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Tillad adgangskode nulstilling
 content: >
 Aktiver denne funktion, hvis du ønsker at vise Glemt min adgangskode link på Agent Log-In side efter et mislykket login forsøg.
reset_token_expiration:
 title: Password Reset vindue
 content: >
 Vælg varighed (i minutter), Adgangskode nulstil tokens vil være gældende. Når en Agent, der anmoder om en Nulstilling af adgangskoden, og der sendes et token, som vil tillade nulstilling til at finde sted.
staff_session_timeout:
 title: Agent sessionstimeout
 content: >
 Vælg den maksimale inaktiv tid (i minutter), før en agent skal logge ind igen. Hvis du ønsker at deaktivere Agent Session Timeouts , indtast 0.
bind_staff_session_to_ip:
 title: Bind Agent Session til IP
 content: >
 Aktiver dette hvis du ønsker at Agenter vil blive husket af deres nuværende IP ved log ind. Denne indstilling anbefales ikke til brugere, der er tildelt dynamiske IP adresser.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]