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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / da / help / tips

#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
page_title:
 title: Advarsler og Meddelelser
 content: >
 Advarsler og meddelelser er automatiserede e-mail-meddelelser sendt til agenter, når forskellige sags begivenheder er udløst.
ticket_alert:
 title: Ny sag Alarm
 content: >
 En alarm er sendt ud til agenter, når en ny sag oprettes. denne advarsel er ikke sendt ud hvis sagen er auto-tildelt via en Ticket-Filter eller hjælp emne.
 links:
 - 
 title: Ny Standard Sags Alarm Skabelon
 href: /scp/templates.php?default_for=ticket.alert
message_alert:
 title: Ny Besked Notifikation
 content: >
 Alarmen sendes ud til agenter når en ny besked fra brugerne er vedlagt en eksisterende Sag.
 links:
 - 
 title: Standard Ny Besked Advarsel Skabelon
 href: /scp/templates.php?default_for=message.alert
internal_note_alert:
 title: Nye interne Activity Alert
 content: >
 Alert sendes ud til agenter, når intern aktivitet, såsom et internt notat eller en agent svar vedlagt en sak.
 links:
 - 
 title: Standard Sags Aktivitet Skabelon
 href: /scp/templates.php?default_for=note.alert
assignment_alert:
 title: Sags Tildeling Alarm
 content: >
 Alarm sendes til agenter på sags tildelingen.
 links:
 - 
 title: Standard Sags opgave alarm skabelon
 href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
 title: Sags tildel Alarm
 content: >
 Alarm sendt ud til agenter på sager overførelse mellem afdelinger.
 links:
 - 
 title: Standard sags Overførsel Alarm Skabelon
 href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
 title: Forfaldne Sags Advarsel
 content: >
 Advarsel sendes til Agenter, når en sag bliver forfaldne baseret på SLA eller forfaldsdato.
 links:
 - 
 title: Standard Gammel sags Advarsels Skabelon
 href: /scp/templates.php?default_for=ticket.overdue
 - 
 title: Administrere SLA'er
 href: /scp/slas.php
system_alerts:
 title: System Advarsel
 content: >
 Vigtige systemhændelser, der er sendt til Administratoren (%{config.admin_email}). Afhængigt af det konfigurerede Logføringsniveau, er begivenhederne også stillet til rådighed i Systemets logfiler
 links:
 - 
 title: Se systemets logfiler
 href: /scp/logs.php
 - 
 title: Ændre Admin Email
 href: /scp/settings.php?t=emails

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]