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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / hr / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Formatiranje imena agenta
 content: >
 Odaberite format za imena agenata na sustavu. Email predlošci će koristiti taj format za imena ukoliko nijedan drugi format nije specificiran.
staff_identity_masking:
 title: Prikrivanje identiteta djelatnika
 content: >
 Ukoliko omogućeno, ovo će prikriti djelatnikovo ime od klijenta za vrijeme komunikacije djelatnika i klijenta.
disable_agent_collabs:
 title: Disable Agent Collaborators
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Dopustite poništavanje zaporki
 content: >
 Aktivirajte ovu mogućnost ukoliko želite prikazati poveznicu za Zaboravljena lozinka na Stranici za prijavu osoblja nakon neuspješne prijave.
reset_token_expiration:
 title: Prozor za poništavanje zaporke
 content: >
 Odredite vrijeme (u minutama) koliko će token za poništavanje zaporke biti valjan. Kada djelatnik zatraži poništavanje zaporke, bit će mu poslan email sa tokenom koji će mu omogučiti poništavanje zaporke.
staff_session_timeout:
 title: Vrijeme neaktivnosti djelatnika prije automatske odjave
 content: >
 Odredite maksimalno vrijeme mirovanja (u minutama) prije nego što je obavezna ponovna prijava agenta. Ukoliko želite onemogućiti vremensko ograničenje sesije agenta, unesite 0.
bind_staff_session_to_ip:
 title: Veži djelatnikovu prijavu uz IP adresu
 content: >
 Omogućite ovo ukoliko želite da djelatnik bude upamćen po svojoj IP adresi kod prijave. Ova opcija nije preporučljiva za djelatnike koji koriste dinamičke IP adrese.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]