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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / hr / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: Format broja kartice
 content: >
 Ova postavka se koristi za generiranje brojeva kartica. Koristite znak (`#`) gdje želite postaviti brojeve. Bilo koji drugi tekst u brojčanom formatu biti će sačuvan. Teme podrške možete definirati prilagođeni format broja. Na primjer, za šesteroznamenkasti broj, koristite <code>######</code>.
sequence_id:
 title: Brojčani niz kartice
 content: >
 Odaberite redoslijed iz kojeg proizlaze novi brojevi kartica. Sustav ima uvečavajući i slučajni niz kao osnovnu postavku. Možete stvoriti koliko nizova želite. Koristite razne nizove u konfiguraciji brojčanog formata kartice za teme podrške.
queue_bucket_counts:
 title: Top-Level Ticket Counts
 content: >
 This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
 title: Osnovni status za novootvorene kartice
 content: >
 Odaberite osnovni status za novootvorene kartice.Ukoliko želite ovu postavku možete definirati za svaku temu podrške zasebno. Također može biti zamjenjena filterom kartice.
 links:
 - 
 title: Upravljanje statusom kartica
 href: /scp/lists.php?type=ticket-status
default_sla:
 title: Zadani SLA
 content: >
 Odaberite osnovni ugovor o razini usluge, kako biste odredili koliko treba proći vremena bez odgovora na otvorenu karticu da ista bude označena kao "prošao rok".
 links:
 - 
 title: Izradite još ugovora o razini usluge
 href: /scp/slas.php
default_ticket_queue:
 title: Default Ticket Queue
 content: >
 Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting.
default_priority:
 title: Osnovni prioritet
 content: >
 Odaberite osnovni prioritet za kartice koje nisu automatski dodjeljene. Prioritet može biti dodjeljen putem tema pomoći, odjela, ili postavkama filtera kartica.
maximum_open_tickets:
 title: Dopušteni broj otvorenih kartica
 content: >
 Unesite maksimalanbroj kartica koje korisnik može imatiotvorene u centru tehničke podrške. Unesite 0 ukoliko želite onemogučiti ovo ograničenje.
email_ticket_priority:
 title: Prioritet email kartica
 content: >
 Koristite prioritet dodjeljen od strane pružatelja mail usluge korisnika
show_related_tickets:
 title: Prikaži povezane kartice
 content: >
 Prikaži sve povezane kartice kod korisničke prijave - inače je pristup ograničen na pogled jedne kartice po prijavi
human_verification:
 title: Jeste li čovjek
 content: >
 Omogučite CAPTCHA kod otvaranja nove kartice kako biste bili sigurni da je otvaranje kartice rezultat ljudske aktivnosti. Zahtjeva GDLib library
claim_tickets:
 title: Zaključaj karicu za sebe kod odgovora
 content: >
 Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
auto_refer:
 title: Auto-refer Tickets on Close
 content: >
 Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed.
collaborator_ticket_visibility:
 title: Collaborator Tickets Visibility
 content: >
 If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
 title: Require Help Topic to Close
 content: >
 If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
allow_external_images:
 title: Allow External Images
 content: >
 If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future.
assigned_tickets:
 title: Dodjeljene kartice
 content: >
 Omogučite ovo kako biste isključili dodjeljene kartice iz liste otvorenih kartica.
answered_tickets:
 title: Odgovorene kartice
 content: >
 Omogučite ovo kako biste prikazali otvorene kartice u listi otvotenih kartica. U suprotnom bit će prikazane u listi otvorenih kartica.
ticket_attachment_settings:
 title: Privitci kartica
 content: >
 Uredi postavke za datoteke u privitku polja detalji kartice . Ove postavke se koriste za sve nove kartice i nove poruke , bez obzira na izvor kanala (web portal, email, api, itd.).

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]