ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_CN / help / tips

#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
page_title:
 title: 提醒和通知
 content: >
 提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。
ticket_alert:
 title: 新咨询通知
 content: >
 创建新咨询时向代理发送提醒。 如果通过咨询筛选或帮助主题自动分配咨询，则不会发送提醒。
 links:
 - 
 title: 默认新咨询提醒模板
 href: /scp/templates.php?default_for=ticket.alert
message_alert:
 title: 新消息通知
 content: >
 用户将新消息添加至现有咨询时，发送提醒至代理。
 links:
 - 
 title: 默认新消息提醒模板
 href: /scp/templates.php?default_for=message.alert
internal_note_alert:
 title: 新的内部活动警报
 content: >
 警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。
 links:
 - 
 title: 默认咨询活动模板
 href: /scp/templates.php?default_for=note.alert
assignment_alert:
 title: 咨询分配提醒
 content: >
 咨询分配时发送提醒至代理。
 links:
 - 
 title: 默认咨询分配提醒模板
 href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
 title: 咨询变更时通知
 content: >
 在部门间传输咨询时发送提醒至代理。
 links:
 - 
 title: 默认咨询变更通知模版
 href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
 title: 过期咨询提醒
 content: >
 基于 SLA 或截止日期，在咨询过期时发送提醒至代理。
 links:
 - 
 title: 默认旧咨询提醒模板
 href: /scp/templates.php?default_for=ticket.overdue
 - 
 title: 管理 SLA
 href: /scp/slas.php
system_alerts:
 title: 系统提醒
 content: >
 发送至管理员 (%{config.admin_email}) 的重要系统事件。根据配置的日志等级，也可在系统日志中使用这些事件
 links:
 - 
 title: 查看系统日志
 href: /scp/logs.php
 - 
 title: 更改管理员电子邮件
 href: /scp/settings.php?t=emails

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]