ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_CN / help / tips

#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
status:
 title: 状态
 content: >
 If disabled or archived, this Department will not be available.
type:
 title: 类型
 content: >
 选择私有，即可屏蔽客户入口中此部门的分配。此外，标记为私有后，部门签名将不会显示在邮件回复中。 必须至少保留一个部门为公共。
email:
 title: Email
 content: >
 可使用电子邮件发送回复至用户和发布代理回复至咨询。
template:
 title: 模板集合
 content: >
 电子邮件模板集合用于发送至此部门的咨询自动回复、提醒 &amp;通知。
 links:
 - 
 title: 管理模板
 href: /scp/templates.php
sla:
 title: SLA
 content: >
 发送至此部门的咨询服务等级协议。
 links:
 - 
 title: 管理 SLA 计划
 href: /scp/slas.php
schedule:
 title: Schedule
 content: >
 Schedule used by SLA when rendering tickets, routed to this Department, Overdue. This setting takes precedence over System and SLA schedule settings.
 links:
 - 
 title: Manage Schedules
 href: /scp/schedules.php
manager:
 title: 部门经理
 content: >
 选择此部门经理。 可对经理进行配置，以接收特殊提醒以及拥有取消分配咨询的权限。
 links:
 - 
 title: 管理提醒 &amp; 通知
 href: /scp/settings.php?t=alerts
group_membership:
 title: 提醒 &amp; 通知接收人
 content: >
 选择已配置的提醒 &amp; 通知接收人。
 links:
 - 
 title: 配置提醒 &amp; 通知
 href: "/scp/settings.php?t=tickets#alerts"
sandboxing:
 title: 咨询分配限制
 content: >
 Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access.
disable_auto_claim:
 title: 禁用自动认领
 content: >
 勾选以在此部门的响应/回复上禁用自动认领。 代理仍然可以手动认领未分派的工单
disable_reopen_auto_assign:
 title: Disable Auto Assign on Reopen
 content: >
 Check this to disable auto-assignment of reopened tickets for this department. Otherwise, the Ticket will be auto assigned to the last responding Agent
auto_response_settings:
 title: 自动回复人设置
 content: >
 此操作可允许您编辑此部门的全局自动回复设置。
new_ticket:
 title: 新咨询自动回复
 content: >
 创建新咨询并发送至此部门后，您可禁用发送至用户的自动回复。
new_message:
 title: 新消息自动回复
 content: >
 您可禁用发送至用户的自动回复以确认此部门咨询的新发布消息。
auto_response_email:
 title: 自动回复电子邮件
 content: >
 选择发送用于此部门自动回复的电子邮件地址。
department_access:
 title: 组访问
 content: >
 允许其他部门的代理访问此部门咨询。
department_signature:
 title: 部门签名
 content: >
 签名属于可选项，适用于代理回复的公共部门。

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]