ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_CN / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tasks
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: 任务编号格式
 content: >
 此设置用于生成工单编号。使用井号替代数字 (`#`) ，而其他数字文本则予以保留。 例如，对六位数字而言，可使用<code>######</code>。
sequence_id:
 title: 任务编号序列
 content: >
 从中选择一种生成工单编号的序列机制。系统默认随机编号和顺序编号机制。你可以根据自己的需要创建更多的序列机制。
default_sla:
 title: 默认 SLA
 content: >
 选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。
 links:
 - 
 title: 创建更多 SLA 计划
 href: /scp/slas.php
default_priority:
 title: 默认优先级
 content: >
 为未指定优先级的任务指定一个自动指定的缺省的 优先级。
task_attachment_settings:
 title: 咨询线程附件
 content: >
 文件配置设置附加在问题详细信息栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。
page_title:
 title: 提醒和通知
 content: >
 提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。
task_alert:
 title: 新任务通知
 content: >
 创建新任务时向代理发送提醒。 如果任务是自动分配的，则不会发送提醒。
 links:
 - 
 title: 默认新任务提醒模板
 href: /scp/templates.php?default_for=task.alert
activity_alert:
 title: 新活动通知
 content: >
 用户将新消息添加至现有任务时，发送提醒至代理。
 links:
 - 
 title: 默认新活动提醒模板
 href: /scp/templates.php?default_for=task.activity.alert
assignment_alert:
 title: 任务分配提醒
 content: >
 在咨询分配给工作人员时发送通知
 links:
 - 
 title: 默认任务分配提醒模板
 href: /scp/templates.php?default_for=task.assignment.alert
transfer_alert:
 title: 任务移交提醒
 content: >
 在部门间传输任务时发送提醒至代理。
 links:
 - 
 title: 默认任务变更提醒模板
 href: /scp/templates.php?default_for=task.transfer.alert
overdue_alert:
 title: 过期任务提醒
 content: >
 基于 SLA 或截止日期，在咨询过期时发送提醒至代理。
 links:
 - 
 title: 默认旧任务提醒模板
 href: /scp/templates.php?default_for=task.overdue.alert
 - 
 title: 管理 SLA
 href: /scp/slas.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]