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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / zh_CN / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
number_format:
 title: 咨询编号格式
 content: >
 此设置用于生成咨询编号。使用“#”号替代数字，而其他数字文本则予以保留。帮助主题可定义自定义数字格式。 例如，对六位数字而言，可使用<code>######</code>。
sequence_id:
 title: 咨询编号序列
 content: >
 选择派生新咨询编号的序列。系统设有递增序列和默认随机序列。您可随意创建任意数量的序列。在咨询编号格式配置中使用多种序列以用于帮助主题。
queue_bucket_counts:
 title: Top-Level Ticket Counts
 content: >
 This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
 title: 新咨询默认状态
 content: >
 选择新咨询的默认状态。如有需要，可对其进行定义以用于每个帮助主题。还可通过咨询筛选进行编辑。
 links:
 - 
 title: 管理咨询状态
 href: /scp/lists.php?type=ticket-status
default_sla:
 title: 默认 SLA
 content: >
 选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。
 links:
 - 
 title: 创建更多 SLA 计划
 href: /scp/slas.php
default_ticket_queue:
 title: Default Ticket Queue
 content: >
 Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting.
default_priority:
 title: 默认优先级
 content: >
 选择未自动分配优先级咨询的默认优先级。 可通过帮助主题、发送至部门或咨询筛选设置分配优先级。
maximum_open_tickets:
 title: 最大未完成咨询条数
 content: >
 输入容许用户在帮助中心拥有的最大未完成咨询条数。 输入 0 可禁用此限制选项。 
email_ticket_priority:
 title: 电子邮件咨询优先级
 content: >
 使用收件人电子邮件服务分配的电子邮件优先级
show_related_tickets:
 title: 显示相关咨询
 content: >
 用户登录时显示所有相关咨询，否则，将限制访问为每次登录仅可查看一次咨询
human_verification:
 title: 真人验证
 content: >
 启用客户入口中的 CAPTCHA 以验证是否是真人在接收咨询。 需要 GDLib 库
claim_tickets:
 title: 回复投诉咨询
 content: >
 Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
auto_refer:
 title: Auto-refer Tickets on Close
 content: >
 Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed.
collaborator_ticket_visibility:
 title: Collaborator Tickets Visibility
 content: >
 If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
 title: Require Help Topic to Close
 content: >
 If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
allow_external_images:
 title: Allow External Images
 content: >
 If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future.
assigned_tickets:
 title: 已分配的咨询
 content: >
 启用此功能可排除未完成咨询序列中的已分配咨询。
answered_tickets:
 title: 已回复咨询
 content: >
 启用此功能可在已回复咨询序列中显示已回复的咨询。否则，此类咨询将纳入未完成咨询序列。
ticket_attachment_settings:
 title: 咨询线程附件
 content: >
 文件配置设置附加在问题详细信息栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]