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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / no / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Agentnavn formatering
 content: >
 Velg et format for brukernavn i hele systemet. E-post maler bruker dette som navn hvis ingen andre formater angis.
staff_identity_masking:
 title: Maskere identiteten til agenten
 content: >
 Hvis aktivert, skjule Agent navn fra klienten under enhver kommunikasjon.
disable_agent_collabs:
 title: Deaktiver saksbehandlersamarbeid
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Tillate tilbakestilling av passord
 content: >
 Aktiver denne funksjonen hvis du ønsker å vise koblingen Glemt mitt passord lenke i ansattes påloggingsbilde etter et mislykket påloggingsforsøk.
reset_token_expiration:
 title: Passord tilbake stillings vindu
 content: >
 Velge varigheten (i minutter) som Passord tilbakestille symbol vil være gyldig. Når en Agent ber om en Tilbakestilling av passord, sendes de et symbol som tillater tilbakestilles til å skje.
staff_session_timeout:
 title: Agent økt-tidsavbrudd
 content: >
 Velg maksimalt inaktiv tid (i minutter) før en Agent er nødvendig for å logge på igjen. Hvis du vil deaktivere automatisk avlogging, angir du 0.
bind_staff_session_to_ip:
 title: Binde Agent økt til IP
 content: >
 Aktiver dette hvis du vil megleren skal bli husket av gjeldende IP adresse på Logg inn denne innstillingen er ikke anbefalt for brukere tilordnet IP-adresser dynamisk.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]