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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / bg / help / tips

#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
ticket_activity:
 title: Активност по заявки
 content: >
 Изберете времеви диапазон за създаване графиката и таблицата (виж Статистики) по-долу, за да прегледате всички данни за тези дати. Графиката по-долу, винаги ще обобщава данните на цялата система. Въпреки това, можете да навигирате през таблицата със Статистики по-долу, за да прегледате подробности (например, отдели, теми или персонал). Освен това, можете да запазите всички данни, показани в момента в Статистики.
report_timeframe:
 title: Период за доклада
 content: >
 Изберете начална дата използвайки календара. След това изберете периода време, от тази дата, за да видите избраните данни.
statistics:
 title: Статистики
 content: >
 Изберете раздела, който Ви интересува, за да прегледате извадка от данните. В таблицата, кръговете представляват размера на номиналните данни. Следователно, колкото по-голям брой са, толкова по-голям ще бъде кръгът до тях.
opened:
 title: Отворен
 content: >
 Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
 title: Възложен
 content: >
 Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
 title: Просрочен
 content: >
 Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
 title: Затворен
 content: >
 The number of Tickets that are currently in the Closed status.
reopened:
 title: Отворена повторно
 content: >
 The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
 title: Изтрита
 content: >
 The amount of tickets that have been deleted.
service_time:
 title: Време на обслужване
 content: >
 Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
 title: Време за реакция
 content: >
 Shows an average response time by an Agent, in hours, to ticket correspondence.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]